Returns & Exchanges Policy

Last updated: August 2026

We want you to love your Golden Juju. If something arrives damaged, defective, incorrect, or just plain wonky, please reach out. We’ll do our best to make it right.

RETURNS & EXCHANGES

Many Golden Juju products are created especially for you when you place your order. Because these items are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or accidental orders.

Please review product descriptions, sizing information, colors, and order details carefully before completing your purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 14 days of delivery.

Email us and include:

• Your name and order number IN THE SUBJECT LINE PLEASE

• A brief description of the problem

• Clear photos showing the item and the issue

Once we review the information, we’ll work with you to arrange an appropriate replacement or refund at no additional cost to you.

Please do not return a damaged or incorrect item unless we specifically ask you to do so.

SIZING & APPAREL

Because our apparel is made to order, we cannot generally offer returns or exchanges when the correct item and size were delivered but the fit isn’t quite right.

Please check the sizing information on the product page before ordering. When in doubt, measure a favorite shirt or garment you already own and compare it with the listed measurements.

If we sent you the wrong size or wrong product, that’s on us. Contact us and we’ll make it right.

CUSTOM & PERSONALIZED ITEMS

Custom or personalized products cannot be returned or exchanged unless they arrive damaged, defective, or were produced incorrectly.

Please double-check names, dates, spelling, personalization, and other custom information before submitting your order.

CANCELLATIONS & ORDER CHANGES

We begin processing orders quickly. If you need to cancel or change an order, contact us as soon as possible.

We’ll happily try to help, but once an item has entered production, we may not be able to cancel or modify the order.

LOST OR MISSING ORDERS

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us with your order number.

We’ll review the tracking information and help determine the appropriate next step.

If tracking shows an order was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. Then contact us if you still need assistance.

WRONG SHIPPING ADDRESS

Please double-check your shipping address before completing your order.

If you notice an error, contact us immediately. We’ll do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered fulfillment.

Orders that cannot be delivered because of an incorrect address provided at checkout may require additional shipping charges to be resent.

REFUNDS

When a refund is approved, it will generally be issued to your original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or the refund is otherwise due to an error on our part.

QUESTIONS? WE’RE HUMAN.

Have a question about your order? Reach out before assuming all is lost.

We’re a small business, and there are real humans behind Golden Juju. We want you to have a great experience and will always try to find a reasonable solution when something genuinely goes wrong.

Contact Page
Shop: goldenjuju.com

Thank you for supporting Golden Juju and the artists, performers, teachers, technicians, stage managers, designers, directors, and wonderfully creative humans we celebrate.

Good gifts. Good vibes. Good juju.